Step 4: IT services

Setting you up online

The IT basics you need to know

Your student ID will be printed on your student ID card (e.g. z1234567).

You use this as your UNSW username with your zID and password to access online resources at UNSW.

Each student is automatically assigned a UNSW email address. You can login to your student email via Microsoft Online using your Username and password. For more information, visit the Cloud email service website.

On campus, students with laptops and mobile devices can access the free UniWide wireless service.

Need Help?

You may contact IT Services for technical support.

T: +61 2 9385 1333

E: Submit an enquiry

W: IT Services website.

Or visit Getting Started Services in the Library for face to face IT support 

IT on campus

Use the checklist below to guide you in setting up your IT essentials.

IT services checklist

  • Visit the Identity Management Website

    UNSW Identity Account password

    You will be required to update your password every 6 months for security reasons.

    The Identity Manager website accessible by the link below, will allow you to manage your UNSW account.

  • Set up Student Email (Office 365)

    What is Student Email (Office 365)?

    It is an email service for undergraduate, non-research postgraduate students and alumni. Click here to sign in.

    If you need any assistance regarding setting up your Student Email, please click here.


  • Access Moodle

    What is Moodle?

    Moodle (Modular Object-Oriented Dynamic Learning Environment) is an open-source learning management system that is being implemented across UNSW. You can find more information about Moodle on

    To sign in and for support, please visit

  • UniWide (free Wi-Fi when you are on campus)

    What is UniWide?

    It is a fast, secure, wireless network connection from a wide range of locations across UNSW's campuses via Wi-Fi-enabled laptop or mobile device.

    For further information, please visit

    If you would like to submit a service request or report a problem / incident, visit the IT Services website.