Contact Us

Information about extended service hours

Extended hours during the Semester 1, 2018 Getting Started Period will be offered as follows:

Hours will be extended as follows during Orientation Week and Week 1.

When:    Monday 19 February to Friday 2 March 2018

Time:     9am – 5pm

An extended hours evening will be offered following the Postgraduate Official Welcome.

When:    Tuesday 20 February 

Time:     9am – 8pm

Information about Enrolment Support Call Centre hours (15th - 19th January)

For assistance with accepting your offer or enrolling please note the following hours of operation and closures for the Enrolment Support Call Centre (phone and email enquiries only).

** For in person support during this period please visit Student Central. **

Mon 15 Jan            9am to 5pm

Tue 16 Jan             9am to 5pm

Wed 17 Jan            9am to 5pm

Thu 18 Jan             9am to 5pm

Fri 19  Jan              9am to 5pm


Contact us


Phone:       +61 2 9385 1110

Where to get help outside Getting Started dates

Need support outside of Getting Started dates? We are here to help.

Enrolment Support

Call:                 +61 2 9385 1110 


In Person:       UNSW Student Central, Lower Ground Floor, Chancellery Building,

                         Kensington Campus


ID Card Assistance 

Call:                 +61 2 9385 8500 


In Person:       UNSW Student Central, Lower Ground Floor, Chancellery Building,

                         Kensington Campus


IT Assistance

Call:                 +61 2 9385 1333


In Person:       UNSW IT Service Centre, Ground Floor, Library Annexe,

                         Kensington Campus


Orientation Assistance 

Call:                +61 2 9385 9365

In Person:      UNSW Student Development, Lower Ground Floor, Morven Brown Building

                       (entry via Commerce Courtyard)

                       Kensington Campus



Have you been made an offer to UNSW and have questions about accepting/deferring your offer, enrolment, ID cards, IT set up or orientation?

If so, fill out the form below and our team will be in touch within 3 - 5 business days.

If you are not a UNSW student but would like to know how to gain entry to UNSW, please visit the Future Students website to submit your enquiry.

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.